Galas Sport

Can I Exchange Items Purchased Online In-Store?

Yes, items purchased online may be exchanged in-store, subject to the following Terms & Conditions:

Exchange Policy (Size / Color / Product Exchange)

1. Exchanges can only be processed if the replacement item is still available in stock.
2. The item must be returned in the same condition as when it was originally received:UnusedClean and undamagedComplete with all original accessories and packaging
3. All original tags, labels, and seals must remain attached and intact.
4. The item must be returned using proper and secure packaging to prevent damage during transit.
5. All shipping costs related to the exchange process (return and reshipment) are the responsibility of the customer.
6. Returned items will be inspected by our team before the exchange is approved. Exchanges will only be processed if the item meets all applicable terms and conditions.

Please contact our customer service team before sending any item for exchange to ensure a smooth process.

Delivery times vary depending on your location and the shipping service selected. Orders are typically processed within 1 business day after payment confirmation. Estimated delivery times are:

• Jakarta & surrounding areas (Jabodetabek): 1–3 business days
• Major cities across Indonesia: 2–5 business days
• Remote areas: 3–7 business days

For customers located in the Jabodetabek area, we also offer instant delivery services via GOJEK and GRAB, subject to the delivery distance being within the service coverage area of the provider.

Once your order has been shipped, you will receive a tracking number to monitor the delivery status. Please note that delivery times may vary during peak seasons, public holidays, or due to courier service conditions.

Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.

Provide answers to common questions your audience might have. It can help reduce customer support inquiries and improve their overall experience.